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FAQ

  • Can I get a different color from what's shown in the picture?
    Yes. A picture and clear description of the desired color would be best to ensure your satisfaction.
  • Can I get a different style than what's shown in the picture?
    Of course. Please explain in detail and provide a picture example of the desired style to ensure your satisfaction.
  • Can you bleach the knots for me?
    Yes. We bleach knots free of charge.
  • What lace color(s) do you offer?
    All lace color options are offered and customized to match seamlessly with skin tone. Notate your skin complexion in the notes to ensure a perfect match.
  • Do you wash your wigs?
    All wig orders are washed and deep conditioned before shipment.
  • What are the cap sizes?
    Cap sizes range from small to extra large depending on measurements. See measurement guidelines to ensure a comfortable fit.
  • How long does it take for delivery?
    Once the unit is shipped after all necessary customizations are made, it will arrive in 2-3 business days.
  • What is the customization time-frame?
    Time-frames depend on style, desired color, and cap size. 1-3 weeks are standard to ensure every order receives the same care. During our busy season our production time may increase.
  • Can I straighten my curly hair extensions?
    Yes. The "Chase" method would be best to use when straightening curly hair. Make sure to notate this desire.
  • Can I dye my extensions?
    Yes you can. Just be sure to deep condition after any bleach or dye process.
  • How long does my wig last?
    Wig longevity is 8-12 months depending on the care given to the unit. 1.5-2 years for lace frontal or closure custom made units.
  • What if my order isn't what I described?
    If you are not satisfied with the unit, you are responsible for sending it back at your expense for a refund or exchange; only if not worn or altered. Unit must be sent in the EXACT condition that it was received. Unit will be sent back if not returned in the desired condition.
  • Do you ship international?
    Worldwide shipping is offered. See shipping rates.
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